Privacy Policy

Information That We Collect

Kelly Stuart Graham processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we may collect from is: 

  • Name

  • Business Email

  • Business Telephone Number

  • Mobile Telephone Number

We collect information in the below ways: 

  • over the phone

  • via VOIP services such as Skype

  • via email

  • in person

How We Use Your Personal Data (Legal Basis for Processing)

Kelly Stuart Graham takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below (please note that we may not provide you with all of the below services): 

  • We collect and store your personal data in order to provide you with a service and to ensure that related invoices can be sent out to your preferred address

  • We may collect and store your personal data in order to provide you with Content Management System [CMS] services (whether via our own bespoke CMS or tailored open-source solutions such as WordPress)

  • We may collect and store your personal data in order to provide you and/or your organisation with hosting and/or email services

  • We may occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in your interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests, such as a specific improvement to our ongoing support services or a change in our costs 

Your Rights

You have the right to access any personal information that Kelly Stuart Graham processes about you and to request information about: 

  • What personal data we hold about you

  • The purposes of the processing

  • The categories of personal data concerned

  • The recipients to whom the personal data has been/will be disclosed

  • How long we intend to store your personal data for

  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us and/or to exercise your data portability rights.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

Kelly Stuart Graham takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • SSL

  • TLS

  • encryptions

  • restricted access

  • IT authentication

  • firewalls

  • anti-virus

Consequences of Not Providing Your Data (if relying on statutory/contractual requirement basis)

You are not obligated to provide your personal information to Kelly Stuart Graham however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Kelly Stuart Graham only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six years of inactivity after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. 

Marketing

Occasionally, Kelly Stuart Graham would like to contact you with information about services that we provide or improvements we are making to those services. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options included within such communications or by contacting Kelly Stuart Graham directly.